Description
The IT/OT Support Specialist analyzes and resolves complex manufacturing lot-trace and other IT/OT system issues, including server and network problems, SQL-based part searches, API and gateway troubleshooting, incident coordination, vendor deployment, and customer support. The role requires 24/7 on-call emergency support, up to 15% North America travel, documentation and training, and the ability to work at heights and operate lifts. A high school diploma and two years of relevant experience are required; an associate degree, relevant certifications, and three or more years of experience are preferred.
