Description
This Oracle technical support role provides remote or onsite guidance to customers, assists with software updates, upgrades, configuration, incident remediation, and root-cause analysis, and begins educating customers on product features and best practices. The role also generates technical documentation, participates in solution design reviews, collaborates with Support and Product Development teams, and starts identifying service opportunities and presenting solutions. It is an entry-level position with a U.S. hiring range of $25.87 to $63.65 per hour and $53,800 to $132,400 per annum, plus medical, dental, vision, and other benefits.
