Summary from listing
The role provides advanced diagnostics across system, application, and infrastructure levels; performs root-cause analysis and owns permanent fixes for major and recurring incidents; manages OEM back-to-back support cases; maintains configuration, firmware, software, preventive maintenance, predictive monitoring, design documents, SOPs, knowledge base, imVision, connectivity records, as-built drawings, CMDB, and change documentation; and mentors and signs off Level-2 competence. It requires CommScope imVision training, AutoCAD or documentation skills, ITIL Foundation, and at least four years of relevant experience.
