Description
Taboola is hiring a Team Lead for the Level 2 Advertiser Support team to lead, coach, and develop technical support engineers while providing hands-on guidance on complex technical issues. The role bridges Level 1, Level 2, and Level 3 support, coordinates with Product, R&D, and Level 3 Support, and owns AI initiatives and shift-left strategy. Responsibilities include improving technical capabilities, knowledge sharing, incident management, KPI analysis, automation, and alignment with product and industry changes. The role requires 5+ years of leadership experience, technical support and QA experience, and advanced knowledge of SQL, APIs, Kibana, and Grafana, and offers a hybrid work environment.
