Description
The Advisory Services Operations Manager leads Ricoh employees and managers serving assigned Global/Vertical customers, primarily in North America. The role oversees account management, P&L reconciliation, service delivery, customer satisfaction, business retention, talent development, implementation, vendor and ecosystem management, and operational risk and resilience. It requires strong customer relations, project management, digital and data fluency, AI and automation literacy, complex multi-site P&L and contract management, change and transformation execution, and technology knowledge. A four-year college degree and five years of direct management experience are preferred, while ITIL, PMP, Lean Six Sigma, and AI/automation fundamentals are also preferred or recommended.
