Description
Cotap is hiring an Aftersales Employee to serve as the first point of contact for customers reporting flooring-related issues. The role assesses cases, handles straightforward technical or administrative complaints, prepares complex cases for the Quality department, communicates policy decisions to customers, and uses modern tools and AI support. It requires MBO level 4 or higher, 32–40 hours per week, strong communication skills, and Dutch proficiency. The position is on a one-year contract with possible permanent employment, based in Zwolle, and pays €2,974–€3,600 gross per month.
