Description
The Agent Experience Specialist will support Liveops’ agent community by identifying trends, developing enablement content, leading new agent programming, improving knowledge-base assets, and serving as a liaison between agents and internal teams. The role requires a bachelor’s degree or equivalent experience, at least two years in customer success or customer support, proficiency with Microsoft products and Salesforce, strong communication and presentation skills, remote work capability, and experience delivering online educational and engagement-based programming.
