Description
The Agent Oversight Analyst supports the investigation lifecycle for insurance complaints and allegations by reviewing and prioritizing cases, tracking service-level adherence, analyzing caseloads and trends, maintaining dashboards, and coordinating with carriers, sales leadership, and investigators. The role requires a high school diploma or equivalent, at least one year of experience in compliance, quality assurance, operations, insurance, healthcare, or a related field, strong data and Excel skills, and the ability to work independently with confidential information.
