Description
DocMorris is hiring an Agentic AI Specialist to build the technical foundation for AI-powered customer support automation. The role focuses on writing scripts and code sequences to automate data processing, structuring unstructured knowledge from systems like Zendesk, Confluence, and SharePoint into machine-readable formats, and designing and optimizing conversation flows, prompts, and LLM evaluation methods to improve customer service quality and reduce hallucinations. The position requires a relevant degree, solid scripting skills (e.g., Python), experience with knowledge engineering and prompt engineering, and fluency in German and English. The posting emphasizes a new agile team, remote work, and benefits including pension contributions, vacation days, stock options, and training opportunities.
