Description
Cresta is developing advanced AI agents to enhance customer interactions in contact centers by combining AI and human intelligence. The company aims to improve customer insights, automate processes, and empower team members. As an AI Agent Engineer, you will lead the creation and deployment of cutting-edge AI agents, focusing on LLMs and AI Agent systems. Your responsibilities include developing, configuring, optimizing, and troubleshooting AI agents, integrating them with external systems like APIs and CRMs, gathering requirements from customers, conducting demos, coordinating projects, collaborating with Product Managers, and providing technical guidance on best practices for AI agent adoption. The role demands strong engineering skills, adaptability, and excellent customer engagement to drive impactful AI implementations.
