Description
Doctoralia is hiring an AI & Transformation Manager to own the Customer Success operating model for its Mexico operation. The role maps the doctor lifecycle, redesigns onboarding, farming, upsell, and churn journeys around AI agents, builds and operates LLM-based systems, improves retention and cost-to-serve, and leads cross-functional scaling and team growth. It requires at least five years of commercial, Customer Success, Service, or Revenue Operations experience, at least two years of team leadership, hands-on AI system-building experience, advanced English, and the ability to manage cross-functional projects and defend budgets.
