Description
Ashley Digital, the e-commerce engine behind Ashley Furniture Industries, is hiring a remote AI Conversation & Knowledge Manager in the United States to own and improve customer-facing AI experiences across its brands. The role blends conversation design, analytics, knowledge management, and cross-functional collaboration to optimize AI performance, customer satisfaction, conversion, retention, and operational efficiency. The position requires at least 5+ years of experience in conversation AI, LLM prompting, UX writing, linguistics, or related CX operations, plus familiarity with analytics tools, experimentation frameworks, and enterprise knowledge bases.
