Department: Customer SuccessSeniority in posting: Mid-level
Base is hiring a full-time, mid-level AI Customer Success Manager to manage customer accounts, drive adoption and value, design AI-first customer programs, configure workflows and integrations, lead smaller implementations, and expand platform use cases. The role combines customer success, solutions consulting, and implementation work, requires at least three years of experience in a technical customer-facing role, and is based in the United States with minimal travel.
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customer engagement software
Base is the AI Engagement OS for customer-led growth. It powers the entire post-sale lifecycle, from onboarding and retention to advocacy, references, and expansion, on one AI-driven platform.