Description
Kastle is hiring a senior AI Customer Success Manager to partner with customers on deployments of its AI lending agents, support adoption, drive upsell and expansion, explain agent behavior through logs and evaluations, modify prompts and logic, and maintain an AI-powered customer success layer and ticketing system. The role requires at least four years of high-rigor customer-facing experience, hands-on LLM and agent experience, API and integration knowledge, and experience working with executive stakeholders across operations, compliance, product, engineering, and commercial teams.
