AI Integration Lead at TD

Compensation

CA$96,900 – CA$136,800/yr

Location: Toronto, Ontario
Type: Full-time
Level: Lead

Description

This role involves integrating AI-powered capabilities and technology solutions into the Workforce Management (WFM) ecosystem, focusing on AWS-based AI and cloud integration. The individual will manage the entire integration lifecycle, translating AWS AI and other technical capabilities into operational use cases, ensuring scalability, reliability, and alignment with business needs. They will lead system integrations, data flow management, workflow enhancement, and cross-platform connectivity across various WFM and enterprise technology environments.

Required Skills

AWS AI capabilities
cloud integration
enterprise platforms
API integrations
data flows
system architecture
SQL
Python
operational processes

Additional Information

Required Previous Experiences: Undergraduate degree or equivalent experience
5+ years in WFM technology, systems integration, AI enablement, or a related field
Hands-on experience with AWS AI capabilities, cloud-based integrations, or AWS-related contact centre technologies
Experience with WFM platforms (e.g., NICE, Verint, Amazon Connect, etc.) and their integration into broader enterprise environments
Knowledge of API integrations, data flows, cloud connectivity, and system architecture
Preferred Qualifications: Experience with data tools or scripting languages (e.g., SQL, Python)
Strong understanding of operational processes in a contact centre environment
External experience implementing AI or cloud capabilities in production environments
Experience in financial services or regulated industries