Description
Amber is hiring an AI Product Support specialist to serve as the first point of contact for customers using its AI product. The role handles written inquiries, provides second-level technical support, documents solutions, escalates issues to Engineering, guides customers through product features, and shares customer insights with Product and Engineering. Applicants need technical support or comparable IT experience, strong written communication in German and English, and ideally experience with ticketing systems and knowledge bases. The position follows a hybrid model with three on-site meetings per week and is limited to applicants residing in Germany.
