Description
Tripadvisor is hiring an AI Quality Lead to oversee the quality of AI-driven customer support experiences, including chatbots, automated workflows, and agent copilot tools. The role designs QA frameworks, monitors AI conversations and self-service flows, audits handovers to human agents, evaluates accuracy and compliance metrics, conducts UAT and regression testing, and translates customer friction into technical feedback for product and engineering teams. It requires at least two years of customer contact-center or tech support experience, hands-on AI conversational-flow testing, process-improvement knowledge, and strong analytical and communication skills. The position is hybrid, requiring one to two days per week in the London office, and offers health benefits, flexible scheduling, and other employee benefits.
