Description
NiCE is hiring an AI Product Manager to operate at the intersection of AI product strategy, pre-sales, and customer success. The role partners with product, engineering, and go-to-market teams to define, design, launch, and scale conversational AI agents for high-volume customer interactions. Responsibilities include translating business requirements into AI agents, leading complex agentic projects, bridging technical and business stakeholders, shaping agent behavior through conversational design and performance data, and driving customer outcomes. The position requires a bachelor's degree in a relevant discipline or equivalent experience, strong software and product fundamentals, conversational design and customer experience knowledge, and the ability to manage multiple high-stakes projects.
