Description
Cognition is hiring an AI Support Engineer to resolve complex technical issues for customers using Devin and Windsurf in real-world development environments. The role involves investigating and reproducing bugs across cloud infrastructure, CI/CD, APIs, containers, networking, and deployment systems; performing root-cause analysis; escalating issues to engineering; educating customers; and building playbooks, tooling, and documentation. Candidates need at least four years of technical experience, a relevant bachelor’s degree or equivalent practical experience, and strong knowledge of Linux, Docker, Git, CI/CD, cloud platforms, networking, debugging, and multiple programming languages.
