Description
The Technical Support Specialist L2 serves as a Tier 2 escalation point for IT support, resolving complex hardware, software, operating system, and application issues; managing user accounts and access provisioning; coordinating remote onboarding and offboarding; and documenting resolutions. The role also develops and maintains PowerShell, Python, and Bash scripts and automation workflows, using AI tools to improve accuracy and delivery. It requires 2–4 years of IT support experience, Windows or macOS proficiency, scripting experience, Active Directory and Microsoft 365 familiarity, networking knowledge, and AI-assisted development skills. The position is remote-friendly and open to applicants in Cebu or Manila, Philippines.
