Description
The AI Support Engineer will serve as the first line of response for customer and application issues across Millennium’s AI platforms, monitor and improve LLM and agent services, manage incidents and postmortems, troubleshoot complex technical issues, escalate appropriately, maintain support documentation, and partner with QA and Engineering. The role requires experience with AI platforms and model vendors, retrieval-augmented generation, vector databases, Cursor and Claude Code, Python or Java, FastAPI, Linux, Kubernetes, and DevOps release pipelines and monitoring tools, along with a global 24x7 on-call rotation.
