Description
OpenAI is hiring a Senior Support Engineer to resolve complex technical issues for customers using support tickets and live calls. The role involves debugging API failures, integrations, authentication errors, and production incidents; becoming an expert on OpenAI’s products; partnering with Engineering, Product, and Operations; and improving support through automation, scripting, and AI-powered workflows. The position requires 8+ years of experience in User Operations, Engineering, Support Engineering, or a similar technical role, strong SaaS troubleshooting and Python scripting skills, and a bachelor’s degree in a relevant technical field or equivalent practical experience.
