Description
OpenAI is hiring a Senior Support Engineer to resolve complex technical issues for customers using support tickets and live calls. The role involves debugging API failures, integrations, authentication errors, and production incidents; becoming an expert on OpenAI’s products; escalating and preventing recurring issues; and improving support through automation, scripting, and AI-powered workflows. The position requires 8+ years of experience in User Operations, Engineering, Support Engineering, or a similar technical role, strong SaaS troubleshooting and Python automation skills, enterprise communication, and a bachelor’s degree in a relevant technical field or equivalent practical experience. The schedule is a standard 5x8 work week with one weekend-shift day per week, plus occasional holiday and weekend on-call coverage.
