Description
Broccoli is hiring an AI Tech Support to help customers adopt and operate its AI customer-support platform. The role resolves product, workflow, and technical issues; troubleshoots using logs, SQL, and debugging workflows; investigates AI agents, call flows, messaging, booking workflows, and platform integrations; partners with Engineering and Product on escalations; and improves support processes. It requires at least three years of experience in technical support, product support, solutions engineering, or a similar customer-facing technical role, and is based in Lehi, Utah in a hybrid arrangement.
