Description
David’s Bridal is hiring an Alterations Customer Service Representative to support the alterations department and deliver a high-quality customer experience. The role includes welcoming and assisting customers in person, by phone, and through virtual chats; scheduling appointments; explaining and promoting alterations services; pressing, steaming, and spot-cleaning garments; inspecting finished merchandise; processing orders and pickups; handling POS transactions; maintaining store and alterations-room standards; and escalating unresolved issues to management. The position requires a high school diploma or equivalent, 1–2 years of retail experience in an apparel or specialty-store environment, and prior POS experience; sewing experience is helpful.
