Description
DFX5 is hiring an onsite Amazon Connect Engineer in Bogotá to serve as the technical point of reference for Amazon Connect at an insurance company’s contact center. The role covers contact-flow design, IVR, routing, integrations with AWS Lambda, Kinesis, DynamoDB, and client systems, troubleshooting dropped calls and audio issues, operating a SIP-to-WebRTC gateway, and providing Level 2 and 3 support. The position requires at least three years of Amazon Connect production experience, broad AWS and telephony knowledge, scripting ability, and onsite availability Monday through Friday from 8:00 to 17:00.
