Summary from listing
The Amazon Connect Engineer will design, build, and maintain cloud-based contact center solutions using AWS services, including Amazon Connect, Lambda, Lex, Polly, S3, CloudWatch, and Kinesis. Responsibilities include developing IVR and queue-routing flows, integrating CRM systems such as Salesforce, building serverless automation, creating conversational AI chatbots, and using CI/CD, Git, and Infrastructure as Code. The role requires at least three years of hands-on AWS experience, programming proficiency in Python, Node.js, or Java, telephony knowledge, and experience with SQL, REST APIs, and JSON.
