Description
NCS is seeking a fresh graduate or entry-level professional to support the implementation of Amazon Connect cloud-based contact center solutions. The role involves configuring contact flows, routing profiles, and AI capabilities; collaborating with engineers and project managers; integrating with CRM and other business systems; supporting testing, issue resolution, and documentation; and communicating with customers to gather requirements, provide updates, and conduct training. Candidates should have a relevant degree, strong technical aptitude, communication skills, AWS and Amazon Connect interest, and knowledge of Python or C#/.NET development with AWS Lambda.
