Description
Miratech is hiring an Amazon Connect Support Engineer to support and maintain AWS-based CCaaS and contact center environments. The role focuses on proactive monitoring, observability, troubleshooting, root-cause analysis, and production issue resolution using Splunk, CloudWatch, Zabbix, and related AWS services. The engineer will collaborate with developers, architects, platform owners, and vendor partners to improve monitoring frameworks and operational reliability. The position requires at least four years of IT experience, strong CCaaS exposure, hands-on monitoring-tool experience, practical AWS experience, and scripting experience.
