Summary from listing
The AMS Manager leads a technical support team responsible for resolving steady-state SAP application issues, coordinating second-level support, managing incidents, problems, changes, and production deployments. The role oversees bug fixes, configuration management, vendor and partner performance, small enhancements, project delivery, budgeting, and resource planning, while serving as the escalation point for severity 1 and 2 incidents. It requires SAP S/4HANA, BTP, ServiceNow, ITIL, and hybrid-cloud experience, along with a bachelor's degree and 8–10+ years of experience in cybersecurity, information security, or a related field.
