Description
The Voice – Analyst, also described as a Technical Support Agent, makes outbound calls to customers reporting technical issues, diagnoses problems, guides them through troubleshooting, documents resolutions, escalates unresolved issues, and follows up to ensure satisfaction. The role requires strong communication, problem-solving, patience, technical aptitude, and the ability to learn new technologies; prior technical support or customer service experience is preferred, while a high school diploma or equivalent and a bachelor's degree are preferred qualifications.
