The Inbound Chat – Analyst serves as a Customer Care Executive for the inbound United States chat process, handling customer inquiries, providing product and service information, and proactively upselling and cross-selling. The role requires strong English communication, customer service and sales experience, CRM familiarity, multitasking, problem-solving, and flexibility for rotational shifts including evenings, weekends, and holidays. A bachelor's degree is preferred.
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