Description
The Outbound Voice – Analyst will make outbound calls to customers reporting technical issues, diagnose problems, guide them through troubleshooting, document resolutions, escalate unresolved issues, and follow up to ensure satisfaction. The role requires strong communication, problem-solving, patience, technical aptitude, and the ability to learn new technologies; prior technical support or customer service experience is preferred, along with CRM and call center familiarity. A high school diploma or equivalent is required, while a bachelor's degree is preferred.
