Description
The Analyst – International Voice – Customer Operations role is a full-time night-shift position in Chandigarh, India, focused on outbound and inbound customer care for overseas customers. Responsibilities include reviewing service notes, checking account status in diagnostic tools, troubleshooting customer service issues, communicating with clients, updating internal and client tools, and meeting quality and SLA standards. The role seeks candidates with 0–3 years of experience, strong communication and interpersonal skills, basic web and cable setup knowledge, and flexibility for 24x7 shifts; preferred qualifications include Excel, troubleshooting experience, analytical ability, and documentation skills.
