Description
The Voice – Analyst / Technical Support Agent will make outbound calls to customers reporting technical issues, diagnose problems, guide customers through troubleshooting, document resolutions, escalate unresolved issues, and follow up to ensure satisfaction. The role requires strong communication, problem-solving, patience, technical aptitude, and the ability to learn new technologies; prior technical support or customer service experience is preferred, while a high school diploma or equivalent and a bachelor's degree are preferred qualifications.
