Description
United Airlines is hiring a Customer Experience Analyst to support stations and business partners in identifying and implementing solutions across multiple service lines. The role tracks system standards and performance, develops dashboards and reporting, analyzes customer and employee feedback, supports business partner reviews, and collaborates with stakeholders to launch automation initiatives. The position requires an associate degree or one year of relevant experience, strong Microsoft 365 and analytical skills, and domestic and international travel of up to 75%. The base salary is $66,500 to $86,616, with eligibility for bonuses, long-term incentives, and benefits including medical, dental, vision, and flight privileges.
