Description
The Support Analyst provides tier-one and tier-two support for physician practices using the athenaOne Electronic Health Record platform. The role troubleshoots access, workflow, and configuration issues; manages support tickets; analyzes trends and root causes; collaborates with internal and external teams; assists with user provisioning and system configuration; maintains Salesforce records; and contributes to knowledge-base and process-improvement initiatives. The position requires an associate degree or equivalent education and experience, at least two years of EHR support experience, and strong analytical and communication skills. Benefits include medical, dental, and vision coverage, retirement plans, and professional development.
