Description
The Analyst for Operational Metrics and Performance will design and standardize operational KPIs, build and maintain social and escalation capacity models, automate reporting, and provide real-time visibility into queue stability, staffing, and support trends. The role supports global teams, product leads, and stakeholders in making data-driven decisions and requires a relevant bachelor’s degree, six years of experience in data analytics, business intelligence, or operations analysis, and SQL experience. The position may be located in New York, Los Angeles, San Bruno, or Playa Vista, California, with compensation of $148,000–$214,000 USD plus a 15% bonus target, equity, and benefits.
