Description
ACV is hiring an Analyst I, Customer Experience to triage internal and external customer concerns, respond to feedback across multiple channels, conduct customer surveys, tag root causes, maintain customer records, and support customer experience initiatives. The role requires a bachelor’s degree in a relevant field, customer service experience, conflict-resolution experience, CRM familiarity, and strong communication skills; automotive and Spanish experience are preferred. The position reports to the Sr Manager, Operations & CX and does not offer immigration or work visa sponsorship.
