Description
The Analyst, Managed Services supports multiple clients through the Service Desk, handling inbound and escalated inquiries, remote hardware and software support, incident triage, monitoring, vendor coordination, and detailed service reporting. The role manages network, datacenter, security, voice, Microsoft 365, Active Directory, Windows, Exchange, and related technologies; requires 2+ years of network administration experience and 3 years in a helpdesk role; and includes onsite work in Markham, Ontario, occasional travel, and a flexible hybrid arrangement. The base salary is $60,000-$70,000 CAD annually, with benefits including paid holidays and vacation, life insurance, training, and performance-based bonuses.
