Description
The Ontario Medical Association is hiring an IT Service Desk Analyst to provide frontline technical support to staff, subsidiaries, and governing Boards. The role covers incident and service request resolution, queue management, meeting-room technology, AV systems, automation, AI virtual agents, endpoint and security operations, and support across network, identity, and cloud environments. It requires an information technology or related diploma, at least two years of foundational technology experience, Microsoft-centric support experience, and ITIL or CompTIA A+ certification. The position is permanent and hybrid in Toronto, with a hiring salary range of $65,400-$69,490 plus pension and bonus benefits.
