Description
The Physical Therapy Clinic Front Office Representative supports efficient front-office operations at a physical therapy clinic in Southside. Responsibilities include greeting and checking in patients, collecting and verifying demographic, insurance, and consent information, scheduling appointments, verifying insurance eligibility and authorizations, collecting copays and outstanding balances, answering billing questions, updating patient documents, communicating schedule delays, maintaining a secure cash drawer, and following HIPAA and front-office procedures. The role requires at least one year of front-office or patient registration experience in a medical setting, knowledge of insurance processes and scheduling systems, strong communication and customer-service skills, and the ability to work in a standard medical office environment.
