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API Support Analyst at ibgllc

Setup
Remote, Hybrid
Location
Chicago, Illinois
Type
Full-time
Level
not_specified
Posted

Description

Interactive Brokers (IBKR) is seeking a Level 1 API Support Analyst to serve as the primary contact for clients needing assistance with API product queries. The role involves responding to inquiries via various channels, guiding clients through basic API integration, directing them to relevant resources, triaging market data requests, and escalating complex issues to specialized teams. This hybrid role requires strong communication, problem-solving, and customer service skills.

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