The Technology L1/L2 Production Support Analyst monitors enterprise healthcare applications for availability and performance, responding to incidents and performing initial troubleshooting. This role involves documenting incidents, participating in health checks, and communicating status updates to stakeholders. It requires strong analytical skills, familiarity with ticketing systems like ServiceNow/JIRA, and a willingness to work in a 24/7 shift-based model.
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Who they serve
Evernorth provides services for health plans and employers. Evernorth offers resources and support for providers and patients.