Description
The Applications Support Engineer will provide front-line technical support for generative AI applications, diagnose production issues, monitor application health, manage incidents, collaborate with engineering and infrastructure teams, maintain technical documentation, automate support tasks, and participate in a rotational on-call schedule. The role requires a bachelor's degree in a relevant field, 8–13 years of application production support experience, cloud and DevOps knowledge, scripting ability, monitoring familiarity, and strong problem-solving and communication skills.
