Description
Upgrade is hiring a Contact Advocate for its New Accounts team to guide customers through loan applications, review financial documents, identify suspicious activity, and provide product support and customer service. The role handles 100+ daily inbound and outbound interactions, troubleshoots technical issues, de-escalates high-stress calls, and meets production, quality, CSAT, and FCR goals. It requires at least one year of banking, financial services, or related experience, a high school diploma or equivalent, strong communication and analytical skills, and proficiency with Google Workspace. The position starts October 26, pays $20 per hour, and is onsite in Downtown Phoenix.
