Description
The Applications Support Intermediate Analyst provides technical and business support for Citi applications, resolves user issues, coordinates with technology partners and vendors, participates in application releases and disaster recovery testing, maintains support documentation, and identifies application risks and vulnerabilities. The role requires 2–5 years of experience, a bachelor’s degree or equivalent experience, knowledge of problem-management and issue-tracking tools, business and financial-market knowledge, and strong communication and customer-service skills.
