Application Support Analyst at civica-uk-ltd-1

Setup: Remote, Hybrid
Location: Sydney, New South Wales
Type: Full-time
Level: not_specified
Posted: Jul 24, 2026

Description

Civica is seeking a Level 2 Application Support Analyst to join their team. This role involves resolving complex software issues related to their Civica Education Suite application products. The analyst will analyze and troubleshoot application problems, investigate data and system behaviors, review logs, and collaborate with various internal teams to ensure timely resolutions. The ideal candidate will enjoy solving complex customer issues, possess strong technical details knowledge, and communicate effectively.

Required Skills

SQL
Troubleshooting
Analytical Skills
Problem-Solving Skills

Additional Information

Required Previous Experiences: Application support, ideally within an enterprise, SaaS, ERP or SIS environment
Experience troubleshooting production incidents, application errors and performance issues
Strong analytical and problem-solving skills, with the ability to investigate complex technical issues
Experience reviewing system logs, error traces or background jobs
Strong written communication skills, including experience providing customer-facing updates
Confidence managing SLA-driven cases and customer expectations
Ability to work collaboratively with Product, Engineering, Technical Operations and Support teams
Preferred Qualifications: Knowledge of APIs, integrations and data synchronisation (ideally)
Exposure to reporting tools or education reporting modules (ideally)