Application Support Analyst at Datacom

Setup: Remote, Hybrid
Type: Full-time
Posted: Jun 30, 2026

Description

The Application Support Analyst provides second-level technical support for application software, focusing on resolving faults, implementing upgrades, and maintaining user documentation. The role involves adhering to Service Level Agreements, communicating with users and product teams, and utilizing various tools to ensure efficient and professional service delivery.

Required Skills

Troubleshooting
Problem Solving
ITSM Processes
SLAs
Communication Skills
Ticketing Tools
Customer Service
Software Installation & Upgrades

Additional Information

Required Previous Experiences: Previous experience in an Application Support, Service Desk, or IT Support role within a fast-paced environment.
At least 2-3 years of relevant IT Support, Software experience.
Preferred Qualifications: Familiarity with enterprise applications, cloud platforms, or business systems support.
Basic knowledge of SQL, scripting, or system integration concepts
ITIL Foundation certification or similar service management knowledge is desirable.
Experience working with financial systems, ERP platforms, or accounting-related applications
Ability to interpret financial or transactional data to assist in troubleshooting application issues and supporting end users effectively.
Strong analytical mindset with attention to detail when handling finance-related system incidents and data validation.
Ability to communicate effectively with finance stakeholders and understand business impacts relating to application support issues.