Description
Q2 is hiring an Application Support Analyst to provide mid-level technical support to external customers for its Q2 solution. The role handles inbound support calls, troubleshoots application issues, documents cases, manages an open case queue, escalates complex issues, collaborates with development and QA teams, makes production data or configuration changes, tests emergency fixes, and participates in rotating 24x7 on-call coverage. The position requires a relevant bachelor’s degree or equivalent experience, 2–4 years of technical phone support experience, strong communication and organizational skills, and familiarity with Windows OS/Server, SQL, remote support tools, and basic networking.
